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Dines

Restaurant POS Software Built for Indian Restaurants

Dines is restaurant POS software from Velora Systems that runs the whole service in one place: orders from waiters, the counter or a table QR, kitchen order tickets printed the moment an order lands, GST bills settled in cash, card or UPI, and the day’s numbers ready for the owner.

It is cloud-based, works on the phones and laptops a restaurant already owns, and prints on standard 80 mm thermal printers. Dine-in restaurants, cafés and small family restaurants across India run their daily service on it.

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  • GST billing
  • KOT printing
  • Waiter ordering
  • QR ordering
  • Table management
  • Cloud-based

What is a restaurant POS, and what should it do?

A restaurant POS is the point-of-sale system a restaurant uses to take orders, pass them to the kitchen, prepare the bill and record the payment. A plain billing till does only the last two steps. Restaurant POS software does the whole loop, because in a restaurant the bill is the end of a process that started when a waiter wrote down the first dish.

That is the difference that matters when you evaluate a POS system for a restaurant. The questions are not “can it print a bill?” but: where does the order come from, how does the kitchen learn about it, how does the floor know which table is waiting, and how does the owner see what the day actually produced?

Good restaurant POS software therefore covers, at minimum:

  • Order intake from waiters, the counter and, where the restaurant wants it, a table QR code.
  • Kitchen order tickets (KOTs) that reach the kitchen automatically, on paper or on a screen.
  • Table management so every running table has one open bill that rounds of ordering add to.
  • Billing with GST, charges and discounts, settled in the tenders Indian guests actually use.
  • Menu management that changes prices and availability everywhere at once.
  • Reports an owner can read without exporting anything.

Dines was built as exactly that loop, rather than as a billing app with ordering bolted on. The rest of this page walks through each part and links to the detailed pages where there is more to say.

Everything the service needs, in one restaurant POS

Each capability below is a shipped part of the product. Where a topic deserves its own page, the card links to it.

How an order moves through Dines

One order, one record, every screen in step. This is the loop a restaurant runs dozens of times a night.

  1. Order in

    A waiter orders from their phone, the cashier orders at the counter, or the guest scans the table QR. All three land in the same order stream, tagged by source.

  2. KOT prints

    The kitchen order ticket prints on the thermal printer the moment the order is placed. No one walks to the kitchen with a chit.

  3. Table tracks it

    The table shows what is cooking and what is served. A second round of ordering adds to the same open bill and prints its own KOT.

  4. Bill and settle

    Print Bill produces the GST bill from the table’s orders. Record cash, card, UPI or a split, and the table frees for the next guests.

Behind that loop, everything is recorded once: the settled bill feeds the sales report, the cash tender feeds the cash drawer, and the dish counts feed the popular dishes view. There is no end-of-day re-typing from a notebook into a spreadsheet.

The four workflows that decide whether a restaurant POS works

Billing

Dines keeps one open bill per running table. Every order placed against that table joins the bill, so a family that orders starters, then mains, then dessert gets one itemised bill at the end, not three. Charges such as a service or packing charge, discounts and the configured GST components are applied at billing, and the tender the guest used is recorded on the bill itself, which is what makes the cash drawer and the day’s report trustworthy. The detail is on the restaurant billing software page.

KOT printing

A kitchen that waits for a waiter to walk a chit across is a kitchen that starts late. In Dines the KOT is generated by the order itself and printed by the Dines Print Agent, a small Windows program paired with your restaurant that drives your existing thermal printer. It prints alongside your Swiggy or Zomato tickets on the same printer. Read how pairing, copies and reprints work on the KOT software page.

Waiter ordering

Waiters log in on their own phone, see the floor, pick a table and build the order with the same variants and add-ons the menu defines. Sending the order prints the KOT; the waiter never leaves the floor. Managers can switch a restaurant between full service with waiters and a self-service mode where the counter marks food ready. See waiter ordering.

QR ordering

Each table gets its own QR code printed from the dashboard. A guest who scans it sees the live menu in the browser, no app, and places an order that is tagged to that table and printed to the kitchen like any other. The manager approves nothing by hand unless the restaurant wants that step. QR is optional per restaurant; a restaurant can run entirely on waiter and counter orders. See QR ordering.

A cloud restaurant POS that still prints on your counter

Dines runs in the cloud. There is no server in the restaurant to maintain, no software to install on each device, and an owner can open the dashboard from a phone at home to see the running tables and the day’s sales. Menu changes made once apply to every waiter phone, QR menu and bill immediately.

Printing is the one part that has to happen in the building, so the Dines Print Agent runs on the restaurant’s Windows PC and talks to the printer through its normal Windows driver. If the internet drops, orders taken on that PC are saved locally and the KOT still prints; they sync when the connection is back. Nothing about the restaurant’s existing printer setup changes.

Each restaurant is its own tenant: its menu, staff, orders and money are isolated from every other restaurant on the platform, and a group can run several restaurants under one owner login.

Which restaurants can use Dines?

Restaurants that mix these, for example a biryani house with a busy takeaway counter and a family section, run both lanes side by side: counter and takeaway orders are billed at placement, dine-in tables keep an open bill, and the report at the end of the day shows all of it together.

What to look for when selecting restaurant POS software

Whether or not you choose Dines, these are the checks that separate a POS that survives a Saturday night from one that does not.

  • It prints a KOT automatically for every order, including additions to a running table.
  • Billing is itemised, GST-aware, and records the tender actually used — not just “paid”.
  • Waiters can order from their own phones without special hardware.
  • A table can take several rounds of orders on one bill, and split the payment.
  • It runs on the printers and devices you already own.
  • The owner can see the day’s sales from anywhere without asking the cashier.
  • Menu changes apply everywhere at once, and an existing menu can be imported rather than re-typed.
  • The vendor will run a demo with your menu, not theirs.

The longer version, with the questions to ask any vendor, is in our restaurant POS buyer’s guide. For how the wider platform fits around the POS, see restaurant management software.

Frequently asked questions

What is a restaurant POS?

A restaurant POS (point of sale) is the software a restaurant uses to take orders, send them to the kitchen, prepare the bill and record the payment. Modern restaurant POS software such as Dines also covers table management, waiter and QR ordering, menu management and sales reporting from the same login.

Does Dines work without QR ordering?

Yes. Waiter ordering, counter ordering and takeaway orders are first-class flows. QR ordering is a per-restaurant option you can switch on later, and a restaurant can run Dines as a straightforward billing and KOT system.

What hardware do I need?

Any phone, tablet or laptop with a browser for ordering and billing. For printing, a Windows PC running the Dines Print Agent and an 80 mm thermal printer that has a Windows driver. There is no proprietary terminal to buy.

Does Dines print KOTs and bills?

Yes. Every order generates a kitchen order ticket that prints automatically through the Dines Print Agent on your thermal printer, and bills print on the same printer when you tap Print Bill.

Are the bills GST-compliant?

Bills carry your business details and GSTIN, itemised lines, charges, discounts and the tax components you configure in Settings. Confirm the exact format with your accountant on the demo.

What happens if the internet drops during service?

Orders taken on the restaurant PC are saved locally and the KOT still prints through the Print Agent; they sync to the cloud when the connection returns. Billing and other surfaces need the connection back.

Can one owner run more than one restaurant?

Yes. A group can run several restaurants on Dines. Each restaurant is a separate tenant with its own menu, staff, orders and reports.

How is Dines priced?

Dines is a subscription with no marketplace commission on your orders. Pricing is quoted per restaurant — book a demo and we will share a plan that fits your operation.

Keep reading

Replace the till, the KOT pad and the notebook with one restaurant POS.

Book a short demo. We load your menu and run a full service with you — order, KOT, bill, report.

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